FAQ

 

 

How long does delivery take?
UK delivery typically takes 1–3 business days depending on the selected service.

Do you offer free shipping?
Yes, we offer free UK delivery on orders over £100.

Can I return my order?
Yes, returns are accepted within 14 days of delivery (conditions apply).

Are returns free?
No, customers are responsible for return shipping costs unless the item is faulty.

How can I track my order?
You will receive a tracking link via email once your order is dispatched.

Do you ship internationally?
Yes, currently, we ship to selected countries (UK, US, Canada and EU). More locations will be added soon.

Can I change or cancel my order?
Please contact us as soon as possible. If your order has not been dispatched, we may be able to update it.

How do I contact you?
You can reach us at office@onivelle.com.