Terms of Service
Welcome to Onivelle
The terms “we”, “us” and “our” refer to Onivelle.
Onivelle operates an online store and related services, including a website, content, features, tools, and products (the “Services”), to provide customers with a curated shopping experience.
The Services are powered by Shopify.
These Terms of Service (“Terms”) govern your use of the Services and define your rights and obligations.
By accessing the Services, making a purchase, or browsing the website, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, you must not use the Services.
Access and Account
By using the Services, you confirm that you are at least 18 years old or have permission from a legal guardian.
To place an order, you may be required to provide:
- full name
- email address
- shipping address
- payment details
You agree to provide accurate, current, and complete information and are responsible for maintaining the security of your account.
Products
We make every effort to ensure that product descriptions and images are accurate.
However, colours and appearance may vary depending on your device.
We do not guarantee that products will appear exactly as displayed on your screen.
We reserve the right to:
- modify product descriptions
- withdraw products
- limit availability
Orders
Placing an order constitutes an offer to purchase.
An order is only accepted once it has been confirmed by Onivelle.
We reserve the right to:
- refuse
- modify
- cancel
any order at our discretion. You will be notified by email.
Purchases are subject to our Refund Policy.
Prices and Payments
Prices may change without prior notice.
The price charged will be the one displayed at the time of purchase.
All prices include applicable taxes where required by law.
Shipping costs are clearly displayed at checkout.
You agree to provide valid payment information.
Payment Methods and Processing
We accept a variety of secure payment methods, including:
- credit and debit cards (processed via Stripe)
- Klarna
- Revolut Pay
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely by third-party payment providers.
Onivelle does not store or have access to your full payment card details. Payment information is handled directly by the relevant payment provider in accordance with their own security standards and privacy policies.
By completing a purchase, you agree to the terms and conditions of the selected payment provider.
We are not responsible for any errors, delays, or issues caused by third-party payment providers.
Shipping and Delivery
We ship internationally, including to:
- United Kingdom
- European Union
- United States
- Canada
Estimated delivery times are provided in our Shipping Policy and are indicative only.
Delivery times may vary due to customs processing, courier delays, or other factors beyond our control.
For international orders, customers may be responsible for customs duties, import taxes, or additional charges imposed by their local authorities.
Risk of loss and ownership of products pass to you upon delivery.
Intellectual Property
All content available through the Services (including images, descriptions, logos, and graphics) is the property of Onivelle or its licensors.
You may not copy, reproduce, distribute, or use any content for commercial purposes without prior written permission.
Third-Party Tools
The Services may include tools provided by third parties.
We do not control and are not responsible for their operation or availability.
Use of such tools is at your own risk.
External Links
We are not responsible for the content, policies, or practices of third-party websites.
Accessing external links is at your own risk.
Relationship with Shopify
Onivelle operates using the Shopify platform.
Shopify is not responsible for:
- the sale of products
- product quality
- order fulfilment
All transactions are conducted solely between you and Onivelle.
Personal Data
Your personal data is processed in accordance with our Privacy Policy.
Data may be shared with trusted third parties, including:
- Shopify
- payment providers
- delivery partners
Feedback
Any feedback, suggestions, or ideas you provide may be used by Onivelle without restriction or compensation.
Errors and Inaccuracies
We reserve the right to:
- correct errors
- update pricing
- cancel orders
at any time without prior notice.
Prohibited Use
You may not:
- use the Services for unlawful purposes
- attempt to interfere with the system or security
- send spam or malicious content
- scrape or extract data automatically
- engage in activities that disrupt the Services
Limitation of Liability
To the fullest extent permitted by law, Onivelle shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities.
We are not responsible for delays or failures caused by events beyond our reasonable control, including shipping delays, customs processing, or third-party service disruptions.
Nothing in these Terms limits your statutory rights under applicable consumer law.
Termination
We reserve the right to suspend or terminate your access to the Services if you breach these Terms.
Governing Law
These Terms are governed by the laws of the United Kingdom.
Where applicable, consumers may also benefit from mandatory provisions of their local consumer protection laws.
Changes to Terms
We may update these Terms at any time.
Any changes will take effect upon posting on the website.
Contact
Onivelle
Email: office@onivelle.com
Phone: +44 7716 575577
These Terms do not affect your statutory consumer rights.