Returns & Exchanges

 

We hope you love your purchase, but if something isn’t quite right, we’re here to help.

 

🔁 Returns

You can return your order within 14 days of delivery.

• Items must be unworn, unwashed, and in original packaging
• For hygiene reasons, certain items may be non-returnable (e.g. intimate garments)

 

📦 Return Shipping

Customers are responsible for return shipping costs unless the item is faulty.

 

🔄 Exchanges

If you need a different size, please contact us and we will guide you through the exchange process.

 

💳 Refunds

Once we receive and inspect your return, your refund will be processed within 7-10 business days.

To start a return, please contact:
📧 office@onivelle.com