Shipping Policy
At Onivelle, we make every effort to ensure that each order is carefully prepared, packed, and safely delivered to our customers.
Order Processing Time
Orders are processed within 1–3 business days from the moment payment is received.
During peak periods, such as promotions, holidays, or seasonal sales, processing times may be slightly extended.
Delivery Service
Orders are shipped using trusted delivery providers, including Royal Mail and international courier services where applicable.
Once your order has been dispatched, you will receive a tracking number by email if tracking is available for your selected delivery method.
Shipping Destinations
We currently ship to:
- United Kingdom
- United States
- Canada
- European Union countries
Shipping availability, delivery times, and costs may vary depending on the destination country.
Estimated Delivery Times
Estimated delivery time from dispatch:
- United Kingdom: 1–3 business days
- European Union: 5–10 business days
- United States: 7–14 business days
- Canada: 7–14 business days
Delivery times are estimates only and may vary due to customs processing, courier delays, public holidays, or circumstances beyond our control.
Shipping Costs
All shipping costs are clearly displayed at checkout before you complete your purchase.
No additional delivery charges will be added by Onivelle after your order has been placed.
Customs, Duties & Import Taxes
For international orders, customers are responsible for any customs duties, import taxes, handling fees, or local charges that may apply in their country.
Onivelle is not responsible for delays caused by customs clearance or local import procedures.
Tracking
If tracking is available, shipment details will be sent to your email address once your order has been dispatched.
Please allow some time for tracking information to update after dispatch.
Delivery Issues
If your order:
- has not arrived within the expected timeframe
- has been damaged in transit
- or there is an issue with delivery
please contact us at:
Email: office@onivelle.com
We will do our best to resolve the issue as quickly as possible.
Contact
Onivelle
Email: office@onivelle.com
Phone: +44 7716 575577
This policy does not affect your statutory rights under applicable consumer law.