Privacy Policy
At Onivelle, we are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.
Information We Collect
When you visit our website or place an order, we may collect:
- name
- billing and shipping address
- email address
- phone number
- order details
- IP address
- browser and device information
How We Use Your Information
We use your personal data to:
- process and fulfil orders
- communicate with you
- provide customer support
- improve our services
- prevent fraud and ensure security
- send marketing communications (if you have opted in)
Payment Information
We accept secure payment methods processed by third-party providers, including:
- Stripe
- Klarna
- Revolut
- Apple Pay
- Google Pay
- Shop Pay
We do not collect or store your full payment card details.
Payment information is processed directly by the relevant provider in accordance with their own privacy policies and security standards.
We only receive limited information necessary to confirm your payment, such as transaction status.
Sharing Your Information
We may share your data with trusted third parties, including:
- Shopify (our e-commerce platform)
- payment providers
- delivery and logistics partners
- analytics and marketing providers
We only share the information necessary to provide our services.
International Data Transfers
Your information may be transferred and processed outside your country, including in the United Kingdom, European Union, and the United States.
We take appropriate safeguards to protect your data in accordance with applicable laws.
Your Rights
Depending on your location, you may have the right to:
- access your personal data
- correct inaccurate data
- request deletion of your data
- restrict or object to processing
- request data portability
To exercise your rights, please contact us.
Cookies
We use cookies and similar technologies to:
- improve website functionality
- analyse traffic
- personalise content
- support marketing and advertising
You can manage cookie preferences through your browser settings or our cookie banner.
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Third-Party Services
Our website may include links or integrations with third-party services.
We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page.
Contact
Onivelle
Email: office@onivelle.com
Phone: +44 7716 575577
If you have any questions about this Privacy Policy or your personal data, please contact us.