Shipping policy

 

 

At Onivelle Boutique, we make every effort to ensure that each order is carefully prepared and safely delivered to our customers.

📦 Order Processing Time

Orders are processed within 1–3 business days from the moment payment is received.

During peak periods (e.g. promotions, holidays), processing times may be slightly extended.

🚛 Delivery – Royal Mail

All orders are shipped via Royal Mail.

Once your order has been dispatched, you will receive a tracking number (if available) to monitor your shipment online.

🇬🇧 Shipping Area

We currently ship within the United Kingdom only.

⏱ Delivery Time

Estimated delivery time from dispatch:

  • United Kingdom: 1–3 business days

Delivery times are estimates and may vary depending on circumstances beyond our control.

💰 Shipping Costs

All shipping costs are clearly displayed at checkout.

No additional delivery charges will be applied after purchase.

📍 Tracking

If tracking is available, shipment details will be sent to your email address once your order has been dispatched.

❗ Delivery Issues

If your order:

  • has not arrived within the expected timeframe

  • has been damaged

  • or there is an issue with delivery

please contact us at:
📧 office@onivelle.com

We will resolve the issue as quickly as possible.

📞 Contact

Onivelle Boutique
📧 Email: office@onivelle.com
📞 Phone: +44 7716 575577

This policy does not affect your statutory rights under UK law.